Help and support
Memolix support
Find solutions to common Memolix issues or contact Mindset Dev Solutions.
Memolix
Back to MemolixThe application does not start or closes
Completely close Memolix, then open the application again.
- Restart your phone.
- Make sure Memolix is up to date on Google Play.
- Check that enough storage space is available.
- Clear only the application cache.
- Avoid clearing application data if you want to keep local progression.
My progression disappeared
Memolix progression is primarily stored locally on the device.
It may be lost after clearing application data, uninstalling the application or changing devices.
- Check that you are using the same device.
- Avoid cleaning tools that remove application data.
- Android restoration depends on the device backup settings.
- Locally deleted progression cannot always be recovered.
A game or level is not working correctly
If a level does not start, cards are not displayed correctly or a game becomes stuck, restart Memolix first.
- Close and reopen the application.
- Restart the phone.
- Make sure the latest version is installed.
- Note the relevant game mode and level.
- Take a screenshot before contacting support.
Advertisements are not working
Advertisements and selected advertising rewards require an active Internet connection.
- Check your Internet connection.
- Temporarily disable advertising blockers or private DNS services.
- Check that the phone’s date and time are correct.
- Close and restart Memolix.
- An advertisement may be temporarily unavailable in a region.
An in-app purchase is not recognised
In-app purchases are processed by Google Play.
- Use the same Google Play account used for the purchase.
- Check your Internet connection.
- Close and restart Memolix.
- Wait a few minutes if the purchase was just completed.
- Keep the Google Play order number.
- Never provide your password or banking information.
The application is slow
Performance may depend on available memory and the characteristics of the phone.
- Close unused applications.
- Free some storage space.
- Restart the phone.
- Make sure Memolix and Android are up to date.
- Temporarily disable battery-saving mode.
Changing the language
Memolix is available in 10 languages.
- French.
- English.
- Spanish.
- German.
- Italian.
- Portuguese.
- Japanese.
- Korean.
- Hindi.
- Chinese.
Reporting an error or problem
You can report a bug, translation error or progression problem by email.
- Provide the Memolix version.
- Provide the phone model.
- Provide the Android version.
- Describe the actions performed before the problem.
- Include a screenshot when necessary.
- Do not send passwords or banking information.
Do you still need assistance?
Contact Mindset Dev Solutions and include the Memolix version, phone model, Android version and a precise description of the issue.
realityking12u@gmail.com