Help and support
FactFury support
Find solutions to common FactFury issues or contact Mindset Dev Solutions.
FactFury
Back to FactFuryThe application does not start or closes
Completely close FactFury, then open the application again.
- Restart your phone.
- Make sure FactFury is up to date on Google Play.
- Check that enough storage space is available.
- Clear only the application cache.
- Avoid clearing application data if you want to keep local progression.
My progression disappeared
FactFury progression is primarily stored locally on the device.
It may be lost after clearing application data, uninstalling the application or changing devices.
- Check that you are using the same device.
- Avoid cleaning tools that remove application data.
- Android restoration depends on the device backup settings.
- Locally deleted progression cannot always be recovered.
The daily question is not displayed
The daily question is downloaded from Firebase Firestore and requires an Internet connection.
- Check your Internet connection.
- Check that the phone’s date and time are correct.
- Close and restart FactFury.
- Make sure the latest version is installed.
- The question may be temporarily unavailable for a language or date.
A quiz or challenge is stuck
If a question is not displayed, a level does not start or a challenge remains stuck, restart the application first.
- Note the quiz or challenge name.
- Note the relevant level.
- Take a screenshot.
- Check whether the problem occurs again.
- Contact support with this information.
Advertisements are not working
Advertisements and selected advertising rewards require an active Internet connection.
- Check your Internet connection.
- Temporarily disable advertising blockers or private DNS services.
- Check the phone’s date and time.
- Close and restart FactFury.
- An advertisement may be temporarily unavailable in a region.
An in-app purchase is not recognised
In-app purchases are processed by Google Play.
- Use the same Google Play account used for the purchase.
- Check your Internet connection.
- Close and restart FactFury.
- Wait a few minutes if the purchase was just completed.
- Keep the Google Play order number.
- Never provide your password or banking information.
Missions or rewards are not updated
Some mission configurations may be received from Firebase Remote Config.
- Check your Internet connection.
- Close and restart the application.
- Check the device’s date and time.
- Complete a game to refresh progression.
- Make sure FactFury is up to date.
Changing the language
FactFury is available in 11 languages.
- French.
- English.
- Arabic.
- German.
- Spanish.
- Hindi.
- Japanese.
- Korean.
- Portuguese.
- Russian.
- Chinese.
Reporting an incorrect question
You can report an incorrect question, answer or translation by email.
- Provide the category or challenge.
- Copy the question text.
- Explain which answer you believe is correct.
- Provide the language being used.
- Include a screenshot when necessary.
- Do not send passwords or banking information.
Reporting a technical problem
Provide precise information to make diagnosis easier.
- FactFury version.
- Phone model.
- Android version.
- Actions performed before the problem.
- Displayed error message.
- Screenshot when possible.
Do you still need assistance?
Contact Mindset Dev Solutions and include the FactFury version, phone model, Android version and a precise description of the issue.
realityking12u@gmail.com