Help and support
Congo Quiz support
Find solutions to common Congo Quiz issues or contact Mindset Dev Solutions.
Congo Quiz
Back to Congo QuizThe application does not start or closes
Start by completely closing Congo Quiz, then open the application again.
- Restart your phone.
- Make sure Congo Quiz is up to date on Google Play.
- Check that enough storage space is available.
- Clear only the application cache first.
- Avoid clearing application data if you want to keep local progression.
My progression disappeared
Congo Quiz progression is primarily stored locally on the device.
It may be lost after clearing application data, uninstalling the application or changing devices.
- Check that you are using the same device.
- Avoid cleaning applications that remove application data.
- Android restoration depends on the backup settings of your device.
Advertisements are not working
Advertisements generally require an active Internet connection.
- Check your Internet connection.
- Temporarily disable advertising blockers or private DNS services.
- Check that the phone’s date and time are correct.
- Restart the application.
- Some advertisements may be temporarily unavailable in a region.
An in-app purchase is not recognised
Purchases are processed by Google Play.
- Make sure you are using the same Google Play account used for the purchase.
- Check your Internet connection.
- Close and restart Congo Quiz.
- Wait a few minutes if the purchase was just completed.
- Never provide your password or banking information.
Notifications are not displayed
Notifications may be blocked by Android or battery-saving settings.
- Allow notifications in Android settings.
- Check battery restrictions applied to Congo Quiz.
- Make sure notifications are enabled in the application.
- Restart the phone after changing the settings.
Changing the language
Congo Quiz supports French, English, Spanish and Portuguese.
The language can be selected from the application settings or language-selection screen.
Reporting an incorrect question
You can report an incorrect question, answer or translation by email.
- Provide the relevant category.
- Copy the question text.
- Explain which answer you believe is correct.
- Include a screenshot when necessary.
- Do not send passwords or banking information.
Do you still need assistance?
Contact Mindset Dev Solutions and include the Congo Quiz version, phone model, Android version and a precise description of the issue.
realityking12u@gmail.com